Effective Date: 1st March, 2025
1. Introduction
Sifalo Pay (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our payment processing services (“Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, Home address, and other contact details.
- Financial Information: Bank account details, mobile money accounts, and transaction history.
- Technical Information: IP address, browser type, operating system, device identifiers, and usage data.
- Verification Information: Government-issued identification, date of birth, and other information necessary to verify your identity.
3. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To process transactions and manage your account.
- Verification: To verify your identity and comply with legal obligations, such as Anti-Money Laundering (AML) and Know-Your-Customer (KYC) regulations.
- Communication: To communicate with you about your account, transactions, and updates to our Services.
- Security: To detect, prevent, and address fraud or security issues.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Bases for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our contractual obligations to you.
- Legal Obligations: To comply with legal and regulatory requirements.
- Legitimate Interests: To improve our Services, prevent fraud, and protect our legal rights.
- Consent: Where applicable, we may rely on your consent to process your information.
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in providing our Services.
- Financial Institutions: Banks and payment networks involved in processing transactions.
- Regulatory Authorities: Government agencies as required by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
To exercise these rights, please contact us.
9. International Data Transfers
We may transfer your personal information to countries outside of your jurisdiction. In such cases, we ensure that appropriate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Sifalo Technologies
Hargeisa, Omar Hashi Building 401
By using Sifalo Pay’s Services, you acknowledge that you have read and understood this Privacy Policy.